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Located in the heart of Montreal, Ruby Mardi is a jewelry store that celebrates the joy and romance of unique and high-quality handmade jewelry.
Showcasing the creations of Montreal and Canada’s most inspired jewelry designers, Ruby Mardi offers an exciting selection of distinctive pieces for engagements, special occasions, and everyday wear.
Let’s take a look at Ruby Mardi’s products and services in this review, including the advantages and disadvantages of shopping with them.
Quick Overview – The Highlights
- Custom Designs that come with artistic photos
- Free consultation via video call or in person at the store
- Provides 3D drawing and 3D print it in resin of jewelry design before production
- Fast turnaround time at three weeks after order placement
- 7-day return policy for ready-made jewelry
- 1-year warranty for all settings except for undue wear and tear for Canada and US orders
- Free replacement diamonds up to 3mm
- In-store complimentary resizing for engagement rings and gold rings within three months of purchase
- Ships to: Canada, the United States, the United Kingdom, and other countries upon request
- Free delivery and returns for all jewelry purchases within Canada worth over $150
- Free shipping to the US for orders above $250 and to the UK for orders above $250 CAD
- Ship out within 48 hours for all ready-made jewelry except for rings
- Unique shopping experience
- Excellent local jewelry designers (16 brands in-house including their own – Ruby Mardi)
- Wide range of engagement ring styles
- Ethically sourced gems, metals, and recycled gold
- Diamond brokerage service
- Everything is handmade with passion
History and Background
Ruby Mardi is a couple-owned intimate flowery salon founded 2 years ago that emphasizes romance and love. It’s a concept boutique that sells dazzling fine jewelry, as well as beautiful flowers (fresh and dried) and artistic works that evoke love, intimacy, and beauty.
The unique store was the brainchild of jeweler Victor Benaderette and his graphic designer wife Karène Lefebvre. Karène, who loves flowers, butterflies, and pop culture, makes sure that her jewelry designs showcase beauty, pleasure, and love.
For his part, Victor, who graduated from Montreal’s Gemmology School, lends his expertise in the jewelry industry to create a welcoming and relaxed store ambiance that invites customers to explore the wide variety of designs and options available, from classic and timeless to modern and edgy.
With the belief that luxury is about having beauty in your surroundings, the Ruby Mardi team strives to create jewelry pieces that bring happiness and stir the soul of anyone who sees them. Whether you’re looking for a delicate pendant, an engagement ring, or a statement piece, you’ll find something to suit your style and budget at Ruby Mardi.
What sets Ruby Mardi apart is its commitment to ethical and sustainable jewelry practices. Every jewelry piece is handmade with passion by artisans who deeply care about the environmental impact of their work. Thus, you can shop confidently, knowing your jewelry purchase supports responsible and ethical practices.
What Customers Say
Ruby Mardi has a 5-star score on Google, with customers raving about their professionalism, quality, and experience.
“Beautiful jewelry, flowers and amazingly sweet owners. Went ring shopping there recently, they were so nice and closed the shop for our visit. They walked us through everything without feeling like they were trying to up-sell at all and were super flexible in asking for a custom version of one of their rings.”
A wonderful, magical shop. Everything is beautiful and has clearly been chosen with great care and attention. The people working here are the kindest and most welcoming people, and helped me make a custom bouquet of dried flowers from their incredible “flower bar”.
“I had the pleasure of dealing with Victor for my bespoke ring. Starting with the ideas, followed by the design of the ring (3D) and finally the end result, the experience couldn’t have been more enjoyable!”
What You Get When You Shop at Ruby Mardi
Here is a list of the services that you’ll experience when jewelry shopping at Ruby Mardi.
1. Custom Fabrication
Get the royal treatment at Ruby Mardi as the store instantly transforms into a private salon when you come in for custom jewelry.
You will be presented with an array of gemstones and natural or lab-grown diamonds to choose from as the team helps you create a design based on your deadline, budget, desired metals, and gemstones.
You can also bring inspiration photos or describe the personality and aesthetic of the intended wearer to fast-track the design process.
Once you have selected a design and the gemstone to go with it, Victor will create a 3D rendering of your ring using advanced software, then 3D print it in resin so you can get a feel for the volume and ensure that your vision is accurately translated into the jewelry piece.
Finally, their experienced artisans will produce your jewelry piece by hand, using great precision and expertise, and the jewelry will be ready approximately three weeks after approving the 3D print. You will also receive artistic photos of your jewelry and other memorable surprises, making the entire experience enjoyable.
2. Design Tools
If you don’t have a design in mind or don’t know how to start creating the jewelry of your dreams, Ruby Mardi offers design tools and resources that allow you to customize jewelry using various materials, patterns, and colors. Whether you’re looking to create a custom engagement ring or a one-of-a-kind necklace, their design tools make it easy to bring your vision to life.
Aside from this, they will also educate you about jewelry installation, maintenance, and warranties so you can feel confident in your purchase. As such, you can rest assured that your custom jewelry will stay in good condition for many years.
3. Sustainable Practices
Committed to ethical and sustainable practices, Ruby Mardi ensures that each piece of jewelry is handmade with passion and care by skilled artisans who prioritize the environmental impact of their work. From the sourcing of materials to the production process, every step is taken with responsible and ethical practices in mind.
When you shop at Ruby Mardi, you can be confident that your purchase supports these important values. Not only will you be adding a beautiful piece to your collection, but you’ll also be contributing to a more sustainable and responsible industry.
4. Designer Fine Jewelry
In line with their dedication to providing you with the highest quality jewelry, Ruby Mardi has partnered with some of the most inspired and talented jewelry designers in Montreal and Canada. Each jewelry piece showcases the artistry and craftsmanship that went into its production, which makes owning it feel truly special.
Handmade with passion and using only the finest materials and techniques, every jewelry piece is unique, beautiful, and of the highest quality. Thus when you shop at Ruby Mardi, you can be confident that you are getting a piece of jewelry that is not only beautiful but also crafted with care and attention to detail.
5. Uniqueness and Variety
Ruby Mardi offers an extensive selection of one-of-a-kind jewelry creations that cater to all styles and budgets, ranging from classic and timeless designs to modern and edgy pieces.
With the belief that jewelry is more than just an accessory but is rather an expression of your unique style and personality, they make sure to provide a wide variety of materials, patterns, and colors for you to choose from so that you can find something to suit your individual taste.
Whether you’re looking for a diamond engagement ring, a simple necklace for everyday wear, or a statement piece for a special occasion, Ruby Mardi offers the widest variety of looks and options in Montreal. Don’t worry about getting confused about all the choices, though, because their knowledgeable staff is always available to help you find the perfect piece that represents you.
The team at Ruby Mardi believes that jewelry shopping should be a joyful and delightful experience, which is why they made it a point to transform their store into a haven for clients like you who appreciate the beauty and craftsmanship of fine jewelry. With their welcoming and relaxed ambiance, you can feel relaxed as you explore their wide variety of designs and options at leisure.
From classic and timeless pieces to modern and edgy designs, you can surely find something to suit every style and budget inside Ruby Mardi. Their friendly and knowledgeable staff are also very accommodating and will happily to assist you in finding the perfect piece to add to your collection.
7. Excellent Customer Service and Free Custom Jewelry Consultation
The Ruby Mardi team takes pride in helping customers find the perfect piece of jewelry to suit their style and budget. This is one of the reasons why they are happy to offer free consultations for custom jewelry designs, which you can avail of in person when you visit their store in Montreal, or via video call by appointment.
8. Refund and Exchange
If, for any reason, you are not happy with your order, Ruby Mardi offers a 7-day exchange and return policy on all ready-to-ship jewelry. To be eligible for this offer, you must inform them of your intention to return the jewelry within seven days, and they will send you a return shipping label. Only items with return requests will be accepted, and the store must receive the returned item within 14 days from purchase. Sale items and custom jewelry are also not eligible for return.
All items must be unworn and in their original condition, which the team will verify upon receipt of the returned item. Once approved, they will issue a credit which you can apply for the purchase of another item in the store or process the refund within 2 to 5 days to the same payment method. Return shipping costs will be deducted from your refund or credit for orders within Canada less than $150 and for all orders outside Canada.
As a confirmation of the quality and craftsmanship of their fine jewelry and custom creations, Ruby Mardi offers a 1-year warranty on their jewelry, which covers any defects in materials or workmanship. While the warranty does not include vermeil pieces, they can provide repair and restoration services for a fee.
The warranty includes a complimentary in-store resizing service for engagement and gold rings within three months of purchase, available in-store only. It also covers the free replacement of diamonds up to 3mm, except when the item shows signs of wear and tear.
Other Things to Consider
As we’ve seen, Ruby Mardi is all about creating an experience when shopping for your jewelry, and there are many benefits to shopping with them. However, there are also a couple of things to consider.
- Ruby Mardi only has one location, so if you’re in Montreal, you’re in luck! If not, you can still get in touch with them remotely to have your jewelry created.
- As with most jewelry retailers, they don’t accept returns or exchanges for custom jewelry, engraved items, sale items, and non-jewelry items sold on the website. This is standard in the business.
- Also, note that all vermeil jewelry that they create isn’t covered by warranty.
- Ruby Mardi only does 14 days. Items eligible for refund or exchange must be returned to the store within 14 days from purchase and must have a company-issued mailing label. For some, this might be a little tight.
- If you do have to return your jewelry, the cost of return shipping charged to clients for orders less than $150 within Canada. If you live outside of Canada, then you will have to pay return shipping for all orders.
Should I Shop at Ruby Mardi?
If you’re looking for an engagement ring or other special jewellery, we recommend checking out this unique concept store.
Not only will you have access to a wide range of local designers from right here in Montreal, but you will also have the experience of a lifetime, choosing gemstones and settings in a store known for its ambience, flowers, and great customer service.
As the consultation is complimentary and obligation free, it’s an excellent way to get an idea of your options without pressure and stress.
Ruby Mardi is the perfect blend of artistry, beauty, and luxury which are all perfectly represented in their jewelry pieces. With their customization services and step-by-step assistance, you are sure to have a relaxing experience while looking for that perfect jewelry that represents your unique personality, vision, and values.