With multiple locations across Vancouver, Arctic Fame Diamonds has been in operation specializing in direct diamond sourcing and jewelry manufacturing.
While they offer a wide range of designs and services, their specialty lies in crafting unique custom designs and handmade engagement rings. In this article, we take a look at what makes Arctic Fame Diamonds special and what you can expect when you get your jewelry from them.
- Award-winning ring designs
- Partners with some of the world’s best-known premier diamond brands
- Offers Canadian Diamonds, Certified Mined diamonds, and lab grown diamonds
- Free jewelry cleaning and inspection
- Free shipping within Canada with no minimum order value and to the US for orders worth $500 and above
- International orders accepted
- Four physical stores within BC, Canada
- Free Virtual appointment through zoom or google meet
- Custom designed jewelry
- On-site appraisals for insurance coverage and complimentary appraisal for insurance claim
- Complimentary diamond advisory and personal shopping assistance
About Arctic Fame Diamonds
Vancouver-based Arctic Fame Diamonds is a family-operated fine jewelry manufacturer specializing in designing and creating one-of-a-kind engagement rings and wedding bands.
At the helm is Thai, a second-generation designer who began his apprenticeship in his father’s jewelry manufacturing factory at only 13 years old, slowly fine-tuning his skills over the years by learning from and working with numerous master goldsmiths.
With a passion for the industry, Thai regularly travels to international trade shows to stay aware of the latest trends and techniques, making sure to deliver only the best and timeless designs that bring out the best in their jewelry pieces. His personal approach to clients sets him apart, as he makes it a point to carefully guide you through the design process while explaining every detail and answering any question you may have about the product.
The Team at Arctic Fame Diamonds
Aside from customer service experts in diamonds and fine jewelry, their team also includes master goldsmiths who can handle everything from ring sizing and repairs to creating custom pieces. The company has steadily earned customers’ trust and loyalty by providing unsurpassed value, excellent selection, and world-class service.
Partnering with Top Brands
The company has partnered with some of the world’s largest diamond manufacturers as well to ensure they bring customers only conflict-free diamonds at direct source pricing.
Some of their world-renowned brand partners include Verragio and Canadian Rocks.
In 2016, Arctic Fame Diamonds won the inaugural CanadaMark Jewelry Competition Award organized by Dominion Diamond Corporation, where jewelers from across North America and the United Kingdom each submitted an exclusive ring design showcasing CanadaMark diamonds.
Out of 14 finalists, consumers chose Arctic Fame Diamonds’ ring design as the winner through a public vote held on the CanadaMark website.
What Can You Find at Arctic Fame?
You can check out Arctic Fame’s custom design portfolio, which includes engagement rings, wedding bands, fashion rings and men’s rings, on their website. They offer a range of styles, so there’s something for everyone.
But if you want to select from ready-made jewellery, they have that too. They can make your engagement ring, matching wedding band or favorite jewelry piece locally, which you can then inspect in-store or online via their site.
When sourcing their diamond pieces, Arctic Fame Diamonds strictly abides by the Kimberley Process, a multilateral trade agreement established in 2003. Their diamonds come from Canadian mines, but they also have partnerships with some of the world’s top diamond manufacturers to bring direct source prices to their customers. They also offer lab-grown diamonds.
You can view their inventory via their website, with most of their diamonds featuring 360-degree videos and HD images. The company also guarantees its diamonds and independent appraisals of gemstones to be in line with the highest jewelry standards, such as GIA, AGS, and Canadian Rocks.
Arctic Fame Diamonds specializes in custom design work, through a collaborative process that begins with a consultation with one of their experienced jewelry designers.
During this consultation, the designer will work closely with you to understand your vision, preferences, and lifestyle to develop a timeless design that reflects your individuality and style. The gemologist will also work directly with the designer to make sure the diamond you picked is the nicest diamond that you can select.
What Are Arctic Fame’s After Sales Policies?
It’s not just enough that you get a high-quality piece of jewellery from your retailer. It’s also important that you receive excellent after sales policies and customer service. Based on the hundreds of 5-star reviews online, it’s clear that customers are more than satisfied with their experience at Arctic Fame.
Here’s what some of their customers say.
“Throughout the process, the team was extremely friendly, accommodating and not pushy at all. They respected our budget and presented all options objectively.”
“The most amazing customer care! Excellent collection to choose from for any occasion. I bought my engagement ring from here …. and I couldn’t have been more satisfied with the experience. 10/10 will return and would recommend!!!
“I recently purchased an engagement ring here and had such a great experience. This place is top quality and has excellent customer service.”
Here’s what Arctic Fame offers once you’ve purchased from them.
1. Appraisal for Jewelry Insurance
As an Arctic Fame Diamonds client, you can avail of on-site appraisals and have your jewelry properly assessed for insurance and protection purposes.
An independent certified gemologist conducts all appraisals, ensuring that you get a professional and accurate appraised value for your jewelry.
Aside from this, they also provide free quotes and consultations to aid with insurance claims so you can get the proper compensation for your lost jewelry.
2. Personal Shopping Assistance
It can be nerve-racking, overwhelming, and confusing to shop for a jewelry piece to gift to someone else.
Fortunately, Arctic Fame Diamonds have personal shoppers who can help you decide which item to pick for your gifting needs.
Simply give them a call and schedule an appointment with their personal shopper, who will then help you select the right jewelry based on your budget and the profile of your intended recipient.
3. 14-Days Return/Exchange Policy
Any ready-made jewelry purchased at Arctic Fame Diamonds can be refunded, as long as it is returned to the company in the same original packaging and in new, unworn, unaltered condition within 14 days of purchase. While custom orders are not refundable, they may be exchanged with other jewelry pieces from their collection.
If you live within Canada, you can avail of complimentary return shipping up to two times a year using their fully insured free shipping label. For US and International orders under $500, the buyer is responsible for arranging for return shipment and paying for corresponding return fees.
4. Risk-Free Shipping
All orders shipped by Arctic Fame Diamonds are insured and registered based on the actual value, so you don’t have to worry about your jewelry getting lost or damaged while in transit.
Delivery is also free within Canada for all orders, while delivery to the US is charged a flat rate of $28 for orders below $500 and free for orders worth $500 and above. They also accept international orders which are charged with discounted Canada Post rates.
5. Stone Replacement
Because Arctic Fame Diamonds team take pride in their craftsmanship and the quality of their jewelry, they offer a one-year stone replacement guarantee with normal wear and tear.
This means that if you lose a stone from its original setting within one year from the date of purchase, particularly if it was caused by an imperfection in its mounting, the company will repair it for free.
To make a claim, just bring in your jewelry with the original bill of sale to any of their retail locations, and their expert staff will determine the best course of action to replace the lost stone.
6. Price Match
To ensure they provide the best value and to show their commitment to clients like you, Arctic Fame Diamonds offer a 10% price-beat guarantee. If you find a lower-priced item in another store with the same clarity, color, cut, and carat weight, the company will not only match the price, but will even offer it at a 10% discount of the price difference.
7. Lifetime Warranties
In line with their commitment to providing excellent service, Arctic Fame Diamonds offers not only one but three lifetime service warranties. First is their lifetime after-sales service for all their products, including complimentary cleaning and inspection.
Next is free repair and resizing, covering services such as ring sizing, clasp replacement, soldering broken chains, resetting or re-tipping of claws, polishing, and replacing lost or chipped stones from the original setting with purchase of Lifetime Warranty plan. For more information you can contact the store near you and ask about the policies and prices.
Finally, they have a lifetime trade-up guarantee for all diamond solitaire purchases. If you wish to trade up to a bigger size anytime in the future, they will credit your previous purchase toward your new purchase, and you pay only the difference. Visit the store near you or call us for more details.
8. Jewelry Cleaning and Repair
If you have old pieces of jewelry that you want to restore, bring them to Arctic Fame Diamonds for servicing.
Having a full goldsmith’s shop and a master jeweler on board, they offer all kinds of jewelry resizing, repair, and restoration, including resetting diamonds, re-tipping or re-stringing of claws, and chain soldering.
With over thirty years in the industry, Arctic Fame Diamonds has established a stellar reputation for high-quality jewelry pieces and excellent customer service.
Not only do they have personal shoppers who can assist you in choosing the perfect jewelry for your needs, but they also offer several lifetime guarantees so you can have peace of mind while you enjoy wearing your Arctic Fame jewelry.